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Help Desk Analyst

Trillium Professional is now seeking a Help Desk Analyst for work in Richmond!

Job duties:
-Troubleshoot, track and remediate issues on end user computing hardware and software systems.
-Provide Tier 1/11 end-user support at multiple VDEM office locations (Moorefield, EOC, and DTW).
-Advocate for the user and systems that allow for greater efficiencies within the scope of security standards.
-Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems.
-Deliver IT support to ensure all end user computing devices and systems for all VDEM office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard COTS software applications, peripheral devices, and network copiers, printers, and fax machines.
-Ensures day-to-day operations for agency end user by monitoring the VCCC Help Desk tickets and internal Request Tracker. Review queue, action or assign those for VDEM IT Help Desk, and escalate as needed.
-Provide maintenance and update of all VDEM end user computing devices (laptops, desktops, peripherals, and network accounts, etc.).
-Develop and maintain documentation on the VDEM Collaboration and MS Teams sites to assist users and business units to support day-to-day technology needs.
-Coordinates, tracks and updates hardware assets information in the CMDB (system of record).
-Provides timely and effective communications regarding readiness status within assigned deadlines.

Pay rate is $26 per hour. Apply now!

Requirements:
-CompTIA A+ - Desired 3 Years
-Keystone Edge Ticketing System - Nice to have 1 Year

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

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Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.