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Technical Support Analyst
Trillium is looking for a Technical Support Analyst!
Duties and Responsibilities:
·Onboarding and offboarding both new and separating employees
·Supports and maintains user account information changes including system access rights, security, and system groups
·Manages and monitors customer IT issues using helpdesk tools – Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
·Provides support over the phone, in person, and using remote control tools
·Acts as a liaison to ensure the delivery of high-performance IT support services
·Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
·Provides recommendations to management for the improvement of systems and processes
·Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
·Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software (must be able to lift up to 50lbs)
·Performs software installations manually and via automated deployment tools and command line scripting
·Creates documentation of work processes and procedures, and creates job aids for internal staff
If interested, please apply today!
Required Skills:
·Strong customer service skills with a “Customer First” attitude
·Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
·Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
·Excellent research and investigative skills
·Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
·Experience in working with help request tracking and reporting tools
·Knowledge of IT concepts and trends and new technologies
·Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
·Ability to communicate effectively verbally and in writing with individuals and groups
·Basic understanding and knowledge of software packaging and deployment
Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.
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You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
