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Help Desk Technician
Trillium Professional is now seeking a Help Desk Technician in St. Petersburg!
Organizational Objective: Provide a centralized reporting and problem resolution facility to support users of Information Technology.
• 35% Assist the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies. Assist and advise in the development and implementation of special projects such as instructional technology integrated in the academic learning communities, training videos and documentation, surveys, video conferencing, video and audio presentations. Provide recommendations and specifications for acquisition of computer equipment, software, and related resources and equipment.
• 25% Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Diagnose computer hardware and software problems. Schedule maintenance and/or repair of IT equipment with vendors. Maintain upgrade and repair records.
• 15% Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases, while maintaining the integrity of the technology environments implemented. Ensure that the technologies are in compliance with the IT Security Standards and policies and procedures.
• 15% Assist the Lead IT Specialist in maintaining hardware and software inventories of academic classrooms, smart technologies, computer labs, mobile computing devices, and networking and wireless devices.
• 5% Provide hands-on training to faculty and staff using a variety of technological software and hardware.
• 5% Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.
• Expectations are clear, well communicated, and relate to the goals and objectives of the department; Staff receive frequent, constructive feedback, including interim evaluations as appropriate. Staff has the necessary knowledge, skills, and abilities to accomplish goals. The requirements of the performance planning and evaluation system are met and evaluations are completed by established deadlines with proper documentation. Performance issues are addressed and documented as they occur.
• 100% onsite
• Hardware = Laptops, Desktops, scanners.
• Various software-Will Train
Pay rate is $28 per hour. Apply now!
Qualifications:
-Assist the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies. Assist and advise - Required 5 Years
-Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. - Required 5 Years
-Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases etc. - Required 5 Years
-Assist the Lead IT Specialist in maintaining HW and SW inventories of academic classrooms, smart technologies, computer labs, mobile devices - Required 5 Years
-Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer. - Required 5 Years
Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
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