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Technical Support Analyst

Trillium Professional is now seeking a Technical Support Analyst in Richmond!

The client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.

Job duties:
-Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
-Candidate performs password resets, and unlocks AD, RSA and other accounts as needed.
-Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires’ office.
-Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
-Additionally, the Candidate installs software to end user PCs as requested.
-Candidate performs PC troubleshooting as needed.
-Candidate manages loaner laptops ensuring they are updated and patched as needed.
-Candidate reimages them once they are returned to the Helpdesk for future deployments to internal staff.

Pay rate is $28 per hour. Apply now!

Requirements:
-Recent experience in a full-time Help Desk/Technical Support position Required 2 Years
-Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office products Required 2 Years
-2 or more years of experience entering information and working with a trouble ticket, issue tracking system Required 2 Years
-Experience and proficiency with Microsoft, Visio, SharePoint and Office applications Required 2 Years
-Proven analytical and problem-solving abilities Required 2 Years
-Excellent verbal and written communication skills Required 2 Years
-Ability to work independently with minimal direction and as a team Required 2 Years
-Highly motivated and self-directed Required 2 Years
-Ability to present ideas in business-friendly and user-friendly language. Required 2 Years
-Ability to work independently with minimal direction and as a team Required 2 Years
-Highly motivated and self-directed Required 2 Years
-Knowledge of Active Directory Desired 2 Years
-CompTIA A+ Certification Desired 2 Years
-Experience with Symantec’s Altiris and Ivanti’s Service Desk. Desired 2 Years

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.