▶Apply
Virtual Member Services Manager
Trillium Staffing is now seeking a Virtual Member Services Manager for direct-hire in Grand Blanc!
The Manager oversees video center and support services operations, improving systems, leading teams, and enhancing customer experience.
Essential Functions:
-Develops operational strategies through needs assessments, technology evaluation, and process improvements.
-Builds and maintains a well-trained, motivated team to meet service demands.
-Provides financial management support to assist customers with solutions for their needs.
-Manages hiring, training, performance, and policy enforcement.
-Oversees financial planning, budgeting, and variance analysis.
-Tracks performance data, analyzes trends, and implements improvements.
-Stays current with industry trends, regulatory changes, and best practices.
-Identifies and supports marketing opportunities.
-Ensures compliance with all regulations and internal policies.
-Supports team development and goal achievement in service quality, efficiency, and performance.
-Travels occasionally to other locations and events as needed.
-Maintains a professional, positive image and promotes credit union products and services.
-Performs additional duties as assigned by management.
Schedule is 8 AM – 5 PM or 9 AM – 6 PM, primarily in-office. Salary is $93,000 – $103,000 per year.
Apply now!
Qualifications:
-Education: Bachelor’s degree or equivalent experience required.
-Experience: 3–5 years of management experience, preferably in video center operations.
-Minimum 3 years in a video center or similar environment.
-Skills: Member focus, customer service, communication, leadership, process improvement, problem-solving, teamwork, and operational management.
-Other Requirements: Must be bondable; adaptable to change and flexible with shifts to accommodate business needs.
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication.
You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.