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Field Service Technician

Trillium is Now Hiring a CNC Laser Field Service Tech in Novi!

Under direct supervision of the Service Manager, the field service technician performs new equipment installations, preventive maintenance, troubleshooting, and emergency repair of equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship. This is a 1st shift position. The pay rate is $32-35 per hour.

Essential Functions
• Supports the sales staff in servicing equipment
• Installs new equipment at customer sites
• Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
• Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintains excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to the customer
• Prepares timesheets, service reports and installation forms, timely and accurately
• Accurately track expenses and completes expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Ability to work overtime as required by workload and customer necessity
• Other duties as assigned by management

Please apply now! 

Qualifications
• High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience
• 2 – 4 years of experience in a similar technical position
• At least one year of experience in a customer service role
• Ability to travel 90% as assigned by management
• Prefer candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience
• Valid Driver’s License with no more than two (2) points on a driving record within a three (3) year period

Trillium Staffing has been recruiting and hiring CNC talent for over 30 years. Trillium is an Equal Opportunity Employer.

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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.