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Technical Support Analyst
Trillium Professional is now seeking a Technical Support Analyst in Richmond!
This position provides consultative and technical support services to internal staff to ensure timely problem resolution, system/data access and optimal system performance.
Job duties:
-Act as a first point of contact for providing technical support to all areas within the organization.
-Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
-Accurately document request history and work in Help Desk -Ticketing System; documentation of efforts through the ticketing and inventory management systems.
-Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
-Triage and route advanced second and third tier requests to the appropriate technical personnel.
-Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Pay rate is $28 per hour. Apply now!
Qualifications:
-Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. Required 3 Years
-Ability to explain technical concepts in simple terms to non-technical users. Required 3 Years
-A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. Required 3 Years
-Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. Required 3 Years
-The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. Required 3 Years
-Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. Required 3 Years
-Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). Required 3 Years
Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.
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You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
