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Lead ServiceNow Analyst
Trillium Professional is now seeking a Lead ServiceNow Analyst!
The Lead ServiceNow Analyst plays a critical role in managing and optimizing the ServiceNow platform to enhance IT support for a large healthcare system. This position will lead the development, integration, and deployment of a comprehensive IT Service Management (ITSM) and IT Operations Management (ITOM) solution. Additionally, the Lead Analyst will serve as the primary point of contact for all ServiceNow modules, including Incident Management, Strategic Portfolio Management, and Hardware Asset Management.
This individual ensures the seamless operation of ServiceNow applications and workflows, supporting clinical operations, administrative functions, and patient care. The ideal candidate will act as a trusted advisor to IT leadership, playing a pivotal role in identifying opportunities for continuous improvement and driving increased efficiency within the ServiceNow environment.
While this role does not involve direct people management, it requires oversight of a team of two ServiceNow analysts, ensuring effective collaboration and successful project execution.
Primary Responsibilities:
• Lead the end-to-end implementation of ServiceNow across the organization, ensuring the successful deployment of key modules and capabilities, including:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Incident Management
• Strategic Portfolio Management (SPM)
• Hardware Asset Management (HAM)
• Oversee the integration of future hospitals into the ServiceNow platform, ensuring seamless adoption and functionality across the organization’s network
• Serve as a trusted advisor to IT leaders, offering recommendations and insights to enhance ServiceNow capabilities, workflows, and tooling opportunities
• Develop and implement innovative solutions to streamline workflows for critical hospital operations, including incident management, asset tracking, and patient information systems
• Lead the integration of ServiceNow with Electronic Health Records (EHR), Laboratory Information Systems (LIS), PACS, and other clinical applications
• Collaborate with executive leadership, IT teams, clinical departments, and administrative staff to gather requirements and design solutions that align ServiceNow functionalities with broader organizational goals and IT strategies
• Oversee and mentor a team of two ServiceNow analysts, ensuring efficient project execution and alignment with organizational objectives
• Provide training and mentorship to IT teams and hospital staff, empowering them to maximize the potential of ServiceNow tools
• Develop customized dashboards and reporting tools to monitor system performance, identify bottlenecks, and deliver actionable insights to leadership, showcasing ServiceNow’s organizational value
• Ensure all ServiceNow applications adhere to HIPAA, HITECH, and other healthcare regulatory standards to protect patient data and maintain IT system integrity
• Act as the escalation point for ServiceNow-related issues, coordinating with IT staff to resolve challenges and ensure consistent system uptime
Annual salary is $110k/year. Apply now!
• Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field (Preferred)
• 5–7 years of hands-on experience with ServiceNow in a hospital or healthcare IT environment
• 2+ years of experience in a leadership or senior analyst role, demonstrating strong team management and strategic planning capabilities.
• Proven experience in system integrations, ideally within a healthcare setting or large, complex organizational environment
• ServiceNow Certified System Administrator and/or ServiceNow Certified Implementation Specialist (Preferred)
• Advanced Knowledge of ServiceNow modules relevant to healthcare, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), and Asset Management
• Familiarity with healthcare-specific systems such as EHR platforms (Epic, Cerner, Meditech) and interoperability standards like HL7 and FHIR
• Proven experience in analyzing hospital IT workflows and designing ServiceNow solutions to enhance operational efficiency and support patient care initiatives
• Strong analytical and problem-solving skills, with a keen ability to identify and address technical challenges effectively
• Excellent communication and interpersonal abilities, capable of engaging with stakeholders at all levels, including executive leadership
• Demonstrated ability to work independently with minimal supervision, while effectively leading teams and managing multiple projects and priorities
• Project management experience or certifications (e.g., PMP, Scrum Master) is highly desirable and considered a strong asset
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
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