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Tech Support Analyst
Trillium Professional is now seeking a Tech Support Analyst in Culpeper, VA!
This position is responsible for providing agency-specific end user support. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.
Key Responsibilities:
-Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
-Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
-Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
-Deliver outstanding customer service with a strong “customer-first” approach
-Maintain accurate documentation of incidents, resolutions, and asset management
-Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
-Support the setup and testing of network drops, cable labeling, and physical connectivity checks
-Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
-Maintain organization and inventory of cabling tools, equipment, and supplies
-Drive a state vehicle to various locations within the assigned region for onsite support
Pay rate is $23/hour! Apply now!
Qualifications:
-Valid driver’s license (required)
-Excellent verbal and written communication skills
-Ability to work independently in a field environment and manage multiple priorities
-Familiarity with basic network concepts and a willingness to learn structured cabling standards
-Prior experience with IT support, help desk systems, or customer service preferred
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication.
You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
