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Experience Design and Research Team Lead
Trillium Professional is now seeking an Experience Design and Research Team Lead in Quincy, MA! This is a Hybrid position!
About the role:
Interested in helping to decrease health disparities, build a strong social safety net, fight hunger and food insecurity, address social determinants of health, and increase the accessibility and affordability of care? Our client is seeking an experienced, collaborative, and purpose-driven Experience Design and Research (XDR) Lead to develop a new Experience Design and Research (XDR) team for our organization.
We need a hands-on, creative, entrepreneurial player-coach to help us design, deliver, and continuously improve the end-to-end health and human service experiences of our constituents. This will begin with a focus on our Integrated Eligibility and Enrollment initiative to streamline and simplify the experiences of our constituents. You’ll play a key role in helping us integrate experience research and optimize designs and experiences in upcoming work with a partner/vendor on an Integrated Eligibility and Enrollment portal. You’ll also help us envision, plan, and execute a holistic people centered approach and strategy for future phases of the integrated eligibility and enrollment initiative.
You’ll serve as an advocate, coach, and change agent, facilitating the adoption and application of people centered service design and research and helping us strategically grow our experience design and research team and capabilities for Health and Human Services over time.
What you’ll do (Duties and Responsibilities)
• Scope, plan, and lead experience research and design work to support the design and delivery of digitally enabled end-to-end government services within a complex cross-functional environment
• Collaborate with project, business, and technical leaders, cross-functional teams, service providers, partner vendors, and constituents to provide strategic guidance and support for the Integrated Eligibility and Enrollment Common Portal initiative
• Identify and prioritize opportunities and formulate and execute strategies to improve constituent experiences and outcomes
• Collaborate with diverse stakeholders to facilitate shared understanding on constituent experience goals, strategies, and decisions
• Plan and conduct iterative, inclusive experience research to evaluate interactions and inform the development of the Common Portal initiative
• Participate in the creation and refinement of useful experience research and design artifacts, e.g. experience models, journey maps, service design blueprints, prototypes, wireframes, etc.
• Champion a practical people-centered approach to serving diverse constituents served by EHS agencies
• Facilitate experience reviews
• Participate in planning and conducting experience design workshops and enablement experiences for EOHHS
• Coach and teach others about people-centered experience design and XDR
• Create and execute a plan to grow the EOHHS XDR team and its capabilities over time, including hiring new team members
• Collaborate with partner vendors, Commonwealth’s Experience Design and Research community of practice, the Constituent Experience Center of Excellence, and the Mass Digital XDR team
Pay rate is $70/hour. Apply now!
Experience, Skills, and Abilities:
• Eight (8) plus years of professional experience in digital product and service design, including Three (3) plus years of experience as an XDR practitioner and/or team lead in complex government environments or analogous orgs
• Five (5) plus years of experience as an XDR team lead in digital product development and service design environments
• Proven track record of growing and leading high performing XDR teams
• Enthusiastic about solving problems facing public-sector human services agencies and promoting access to services using modern technology, design, and research practices
• Deep understanding of all facets of people centered design with outstanding hands-on expertise in 2 or more essential XDR skills, e.g., service design and interaction design
• Extremely strong systems-thinking skills
• Strong expertise in and commitment to accessible, inclusive, and equitable design
• Outstanding coaching and mentorship skills
• Outstanding communication, storytelling, facilitation, consulting, and organizational change skills
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
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