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Technical Support Analyst

Trillium Professional is now seeking a Technical Support Analyst in Warrenton, VA!

Need a skilled Desktop/Technical Support Technician to support a medical facility.  The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).

Will assist IT Management with integration, management, and support.  Will independently provide IT administration and technical support for specific software and hardware systems.  

Pay is $42-47/hour. Apply now!

This position requires the following skills:
-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
-Basic experience with IT inventory control, ticketing system and reporting.
-Basic experience with analog and digital phone configuration and troubleshooting.
-Resolve network and infrastructure issues.
-Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
-Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
-Identify security vulnerabilities and report security incidents promptly.
-Track end-user support activities through the ticketing system.
-Monitor network and computer systems performance.
-Coach and manage daily duties of the contracted on-site engineer.

Required Skills:
-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome,  all IT assets.
-Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
-A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
-Good understanding of Network and IT security.
-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
-Possesses excellent customer service skills and is teamwork oriented.
-Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
-Possesses good organization and time management skills.
-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.