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Digital Content Lead

Trillium Professional is now seeking a Digital Content Lead in Boston - MA for a hybrid position!

The department serves as a Center of Excellence for web content and digital accessibility. Department staff manage content for consistency and accessibility, providing editorial guidance, resources, and training support to our customers. 

Staff provide recommendations based on best practices for content presentation and final review of content before posting. Staff expertise includes graphic design, UI/UX, writing and editing for the web, and accessibility best practices.

The department works closely with Commonwealth staff to ensure that we meet requirements and follow guidance, and with staff to help deliver effective information and online services for our employees and constituents.

The Digital Services Content Lead will be the point of contact for requests and questions related to public-facing content on the mass.gov web site and employee content on the intranet. This is not a developer position.

The position requires proven communication, analytical, and problem-solving skills to identify, communicate, and resolve issues effectively. The position involves collaboration with internal and external business stakeholders to improve processes and provide resources. Some supervision of other contractors on the team will be involved.

This position works directly with the Digital Services Manager to strategize digital initiatives that ensure content consistency and accessibility compliance.

Responsibilities
-Assist with writing and editing internal and external communications and documents. Work with departments and Digital Services team to ensure the consistency of messages and strategies, the Executive Office of Technology Services and Security (EOTSS), and the Governor’s Office.
-Track the performance of digital content and work with stakeholders to ensure continuous improvement. Ensure that the web sites follow best practices for web communications and design.
-Ensure that Web site issues, including broken links, spelling errors, and formatting inconsistencies are found and fixed in a timely manner.
-Develop standards, policies, and guidelines for content based on best practices, and Commonwealth guidance, and input from stakeholders.
-Support the Digital Services team with a strategy for providing excellent customer service. Build efficient processes and ensure timely, quality delivery of results.    
-Coordinate use of the EOTSS Content Management System. Partner with departments and content managers from across the organization to integrate the EOTSS Content Management System, coordinate CMS training and provide content support.
-Work with business partners to assess their needs for digital content/solutions. Assess and prioritize digital content enhancements and modifications. Manage requests for new content or major content updates.
-Evaluate and recommend Digital authoring, development, and publishing tools for users.
-Ensure all content meets the Commonwealth Digital Accessibility requirements, including checking all PDFs prior to posting and the use of Plain Language in communications.
-Track usage and feedback (Likes/Analytics/Emails) for MyTransNET, the employee intranet. Meet with the team monthly to review the site, oversee the Governance Plan and Chair the Steering Committee, ensure the Knowledge Base and Style Guide are up to date.
-Ensure content posted on the mass.gov public site meets Commonwealth requirements by following the Knowledge Base guidance, managing Author/Editor roles including training, partnering with Mass Digital to stay informed of planned updates and impact on DOT content, and holding monthly Content Reviews with team to track and improve performance.
-Oversee the department’s social media responsibilities including the posting of videos and creation of newsletters.

Pay rate is $52/hour. Apply now!
        
-Excellent interpersonal, written, and oral communication skills, strong writing and editing skills. Proficiency in writing and editing for digital communications.
-Experience implementing accessibility best practices for digital environments and working with the Web Content Accessibility Guidelines (WCAG) accessibility standards.
-Understanding of user experience and usability best practices (UI/UX) and the ability to evaluate content from the perspective of the end user.
-Working knowledge of Web authoring, development, and publishing tools, including Web site usability and accessibility, Information Architecture, and Content Management Systems.    
-Experience gathering, analyzing, and meeting business requirements. Demonstrated analytical and problem-solving abilities.
-Ability to effectively prioritize and execute tasks in a high-pressure environment.        
-Experience working in a team-oriented, collaborative environment. 
-Leadership experience, including proven ability to manage teams.
-Strong customer service orientation and understanding of communications, marketing, and customer service principles.
-Understanding of basic project management principles.        

Education
-Bachelor’s degree in English, Journalism, Communications, or a related field from an accredited college or university.    
-A minimum of five (5) years’ experience in the design, implementation, and support of Web site content and services.

 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.