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Quality Assurance Analyst

Trillium Professional is now seeking a Quality Assurance Analyst & Helpdesk Specialist in Everett, MA for a hybrid position!

We are seeking a detail-oriented QA Analyst/Helpdesk Specialist to support and maintain Salesforce-based applications. This position encompasses functional testing, production support, and end-user assistance to ensure high system reliability, data integrity, and an exceptional user experience for internal and external stakeholders.

The successful candidate will demonstrate proficiency with Salesforce reports and dashboards, user management, and 
foundational administrative tasks, complemented by strong analytical, troubleshooting, and professional communication 
skills.

Position Duties/Responsibilities:
Quality Assurance (QA):
• Perform functional and regression testing on Salesforce applications.
• Develop and execute test cases, test plans, and test scenarios.
• Validate reports, dashboards, workflows, flows, and automation.
• Log, track, and verify defects through resolution.
• Coordinate testing efforts with business users and developers.
• Support release validation in Sandbox, UAT, and Production environments.

Helpdesk & Production Support:
• Serve as first-level support for internal and external users with defined SLA targets for response and
resolution times.
• Guide users step-by-step through system processes.
• Troubleshoot login issues, access problems, and data discrepancies.
• Manage and triage support tickets (Tier 1 and Tier 2).
• Monitor application health and escalate issues when required.
• Assist users with navigation, reporting, and system usage.
• Create user guides, FAQs, and knowledge base articles.

Salesforce Administration Support:
• Create and manage users, roles, profiles, and permission sets.
• Assist with report and dashboard creation and updates.
• Perform data validation and basic data maintenance.
• Support user onboarding and training.
• Maintain documentation for processes, configurations, and known issues.

Pay rate is $52/hour. Apply now!

Required Qualifications:
• Minimum education requirement: Bachelor’s degree in computer science, information technology, or a 
closely related field
 • 3–6 years of professional experience in QA and/or helpdesk support.
• Practical, hands-on experience working with the Salesforce and QA platforms.
• Proficiency with Salesforce reports and dashboards, user management (profiles, roles, permission sets), 
and basic Salesforce administration.
• Strong understanding of QA methodologies. 
• Familiarity with Salesforce data import/export tools (such as Data Loader).
• Experience working with ticketing systems such as Jira, ServiceNow, or similar tools.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Experience providing support to Experience Cloud / Community users.

Preferred Qualifications:
• Salesforce Administrator Certification (preferred but not required).
• Experience providing support to Experience Cloud / Community users.
• Knowledge of Salesforce Flows and basic automation capabilities.
• Experience working in the public sector or education domain is a plus
 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.