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Account Manager

Trillium Professional is now seeking an Account Manager for a full-time direct-hire opportunity in Newark, CA!

The Account Manager is responsible for providing professional, timely, and accurate support to customers by managing orders, coordinating internal communication, and ensuring customer satisfaction. This role serves as a key liaison between customers, sales, operations, and logistics to support the company’s commitment to quality, efficiency, and sustainable packaging solutions.

Pay $71,000 – $95:000 dependent upon experience.

Main Responsibilities
-Act as the primary customer contact for order status, deliveries, pricing, and general inquiries.
-Accurately enter, manage, and track customer orders in ERP and related systems.
-Coordinate with Sales, Production, Supply Chain, and Logistics to ensure on-time and complete order fulfillment.
-Proactively communicate order confirmations, shipment updates, delays, or changes.
-Resolve customer issues, discrepancies, and complaints promptly and professionally.
-Prepare quotes, order acknowledgements, credits, returns, and supporting documentation.
-Maintain accurate customer records, pricing data, and contractual information.
-Support billing and account inquiries in coordination with Finance.
-Ensure compliance with company policies, quality standards, and internal procedures.
-Identify opportunities to improve customer service processes and efficiency.
-Perform additional duties as assigned to support business needs.

Apply now!

Minimum Experience and Education Requirements
-High school diploma or equivalent required.
-Associate’s degree or coursework in business, supply chain, or a related field preferred.
-Minimum of 1–3 years of experience in customer service, order management, or a related role.
-Experience in manufacturing, packaging, or logistics environments preferred.
-Experience working with ERP systems and MS Office applications.
-Spanish proficiency preferred.
-Strong customer focus and communication skills.
-Problem-solving and decision-making abilities.
-Attention to detail and accuracy.
-Ability to manage multiple tasks and prioritize effectively.
-Team-oriented with the ability to work cross-functionally.
-Proficiency in Microsoft Office (Excel, Word, Outlook).
-Basic understanding of order processing, logistics, and supply chain concepts.

Trillium has been recruiting and placing accounting, finance and technical professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of technical professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.